LWS Irrigation - Sales Administrator

ROLE PURPOSE:

The Sales Administrator plays a key role in supporting the sales team and ensuring excellent customer service. The role involves processing customer orders, handling web sales enquiries, taking incoming calls, processing payments, and providing administrative support to ensure the efficient operation of the sales function.
The successful candidate will be highly organised, customer-focused, and capable of managing multiple tasks in a fast-paced environment.

KEY RESPONSIBILITIES:

Sales Support
• Provide administrative support to the sales team
• Assist with customer quotations and sales documentation
• Maintain accurate customer records and sales information
• Support sales campaigns and promotional activities
• Liaise with internal departments to ensure timely order fulfilment

Order Processing
• Process web orders accurately and efficiently
• Enter and update customer orders within company systems
• Monitor order status and provide customer updates as required
• Resolve order-related issues and discrepancies

Customer Service
• Handle inbound customer calls professionally and courteously
• Respond to customer enquiries via telephone and email
• Provide information regarding products, pricing, delivery times, and services
• Manage customer complaints and escalate issues where appropriate

Payments & Telephone Orders
• Process customer payments securely and accurately
• Take customer orders over the telephone
• Ensure all payment transactions comply with company procedures
• Issue order confirmations and receipts where applicable

Administrative Duties
• Maintain filing systems and customer records
• Prepare routine reports and sales documentation
• Assist with stock, delivery, and customer administration tasks
• Perform general office administration duties as required
• Support colleagues across the business when necessary

PERSON SPECIFICATION:

Essential Skills and Experience
• Previous experience in an administrative, sales support, or customer service role
• Excellent verbal and written communication skills
• Strong customer service focus
• Good organisational skills and attention to detail
• Ability to work effectively under pressure and manage multiple priorities
• Competent in Microsoft Office applications, including Outlook, Word, and Excel
• Experience of processing customer orders and payments

Desirable Skills and Experience
• Experience using CRM or order processing systems
• Knowledge of e-commerce or web order management
• Previous experience within a sales environment

PERSONAL ATTRIBUTES:

• Professional and friendly manner
• Strong team player
• Positive and proactive approach
• Reliable and dependable
• Excellent attention to detail
• Strong problem-solving skills

KEY PERFORMANCE INDICATORS (KPIs):

• Accuracy and timeliness of order processing
• Customer satisfaction levels
• Response times to enquiries
• Payment processing accuracy
• Administrative accuracy and record maintenance

Working Hours:

• 8.00 a.m. to 5.00 p.m. Monday to Friday, with half an hour off for lunch

MJ Abbott is a Gold Member of The 5% Club, and we are committed to continued investment in staff training.

To apply, please contact Jackie Mitchell for an application pack, or download a pack using the link below and send your application to:

Jackie Mitchell
MJ Abbott Limited
Bratch Lane
Dinton
Salisbury
Wiltshire
SP3 5EB

Tel: 01722 716361

Email: recruitment@mjabbott.co.uk

MJ Abbott and LWS Limited are equal opportunities employers.