Internal Sales Executive

A great opportunity for someone with the right attitude to build a long term career in technical sales.

About the Role

 We’re looking for a positive and motivated Internal Sales Executive with a genuine willingness to learn and develop.

You’ll join an experienced team supplying products to the water, civil engineering and utility sectors. You’ll support customers throughout the complete sales process, from the initial enquiry and quotation through to order processing, delivery and after sales support.

Our product range is extensive, so you won’t be expected to know everything from day one. We’ll provide ongoing training and support to help you develop the technical knowledge required to succeed.

This is an excellent opportunity for someone who enjoys working with customers, solving problems, and taking ownership of their work.

What You’ll Be Doing

• Act as a first point of contact for customers by telephone and email.
• Take ownership of enquiries from initial contact through to quotation, order, delivery and after sales support.
• Prepare quotations and process customer orders.
• Proactively follow up quotations and sales enquiries to convert opportunities into orders.
• Build strong relationships with new and existing customers.
• Identify opportunities to develop existing accounts and generate additional sales.
• Recommend suitable products and alternatives based on customer requirements.
• Obtain supplier pricing, availability and technical information where required.
• Maintain accurate customer, quotation and order information within the business system.
• Keep customers informed of product availability, order progress and delivery schedules.
• Work closely with Purchasing, Stores, Yard, transport, suppliers and the wider Sales team to meet customer requirements.
• Resolve order, delivery and product related issues promptly and professionally.
• Develop a strong working knowledge of our products, their applications and the industries we support.
• Contribute towards individual and departmental sales and margin objectives.

What We’re Looking For

 We’re more interested in attitude, potential and work ethic than previous industry experience.

The ideal person will be:

• Ambitious and eager to build a successful career in technical sales.
• Positive, reliable and self motivated.
• Confident communicating with customers by telephone and email.
• Interested in developing sales opportunities.
• Organised, accurate and attentive to detail.
• Able to prioritise competing requirements in a busy working environment.
• Comfortable taking ownership of enquiries and following them through to completion.
• A practical problem solver who enjoys helping customers.
• A clear communicator who works well with colleagues across different departments.
• Comfortable using Microsoft Office and willing to learn new business systems.
• Keen to develop their technical knowledge and confidence over time.
• Holder of a full UK driving licence.

Experience

Previous sales, customer service or account management experience would be beneficial but is not essential.

Experience within builders’ merchants, plumbing, civils, construction, engineering, utilities, manufacturing or distribution would be advantageous.

Experience preparing quotations, processing orders or working with a computerised sales or stock control system would also be beneficial.

Full product and system training will be provided.

Training & Development

 Our product range is extensive, and developing strong technical knowledge takes time.

You’ll receive ongoing product and system training, together with support from experienced colleagues across the business.

As your knowledge and experience develop, there will be opportunities to take on greater responsibility, manage larger customer accounts, and become involved in more complex enquiries and projects.

Why Join Us

You’ll be joining a supportive and experienced team within a well established and growing business.

From day one, you’ll have the opportunity to learn from colleagues with decades of industry experience while developing your own customer relationships and extensive knowledge.

If you’re prepared to learn, work hard and take ownership, we’ll provide the support and opportunities to help you build a successful long term career.

Working Hours: Monday to Friday, 8:00 am–5:00 pm, with a 30-minute lunch break.

Additional Duties

From time to time, you may be asked to undertake other reasonable duties within your capabilities to support the needs of the business.

This job description outlines the principal responsibilities of the role. It is intended as a guide and may evolve according to the needs of the business.